PoleActive accepts Return Requests within 14 days of purchase date. Return package must be dropped off at USPS within 14 days of purchase in order for the return to be approved once it has arrived at PoleActive warehouse. Shipping must be purchased through PoleActive for a Flat Fee of $10. This fee will be reflected in the Refund amount once the return has been processed. If items are being exchanged and no refund will be issued, an invoice for shipping will be emailed and must be paid BEFORE exchange items are shipped out.
PoleActive offers store credit or refund of purchase price. Original shipping is not refundable. Please include items or sizes you wish to exchange for in notes during the return request.
All returns must be unworn, unwashed, unaltered with original tags attached and in original condition. Please ensure that you wear undergarments when trying on the bottoms. Items will either be refused if the items returned have been soiled (in a way that can't easily be wiped clean), laundered, altered in any way, or without original tags attached. Items with deodorant marks, makeup stains, ect are subject to a 30% restocking fee.
All shoe returns are subject to a 30% restocking fee 48 hours after order has been placed.
Socks, hand grips, and Last Chance/Sale items are not eligible for return.
As an added reminder, PoleActive is not responsible for any third party shipping delays (FedEx, UPS, USPS, DHL) or loss as these are out of our control. PoleActive will not refund shipping costs due to Postal service delays or loss.
Pleasers are subject to a 30% restocking fee should client cancel order 48 hours after an order has been placed. PoleActive does not have any control over the shipping timeframe from Pleaser to PoleActive warehouse. Pleaser does not offer drop ship at this time. Please read all Pleaser related information carefully before purchasing. Shipping time is 15-30 business days. . Once the return is received, we will process and refund within 5 business days.
Shipping
All orders within United States
$10.00 Flat Rate Shipping for USPS First Class Mail (Est. 3-5 business days).
Orders with Grip Aid ONLY $6.00 Flat Rate Shipping for USPS First Class Mail (Est. 3-5 business days).
Orders with Pleaser Shoe's will have an additional Flat Rate Shipping Fee $11.00 for USPS First Class Mail (Est. 3-5 business days).
Hawaii and Alaska
$10.00 Flat Rate Shipping for USPS First Class Mail (Est. 3-5 business days).
Canada
$15.00 Flat Rate Shipping for USPS First Class International (Est. Delivery 2-4 weeks).
$25.00 Flat Rate shipping for DHL International (Est. Delivery 3-5 business days).
All international orders come with shipping insurance.
Sorry, we do not ship shoes to locations outside of United States.
Rest of the World
$20.00 Flat Rate Shipping for USPS First Class International (Est. Delivery 2-4 weeks).
$35.00 Flat Rate shipping for DHL International (Est. Delivery 3-5 business days)
Sorry, we do not ship shoes to locations outside of United States.
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